Shipping and Returns Policy


Shipping Rates

Royal Mail 48 Signed For (2-3 Days) - £2.99

Royal Mail 24 Signed For (Next Day) - £4.99

Any orders with over 4 bottles will be couriered by UPS Signed.

Free Shipping for all orders over £30

Please bare in mind there may be delays during public holiday periods or some specific postcodes which is out of our hands. Days are specified working days and does not include weekends or public holidays. Unfortunately we ship only to UK addresses at the moment. 

Order Tracking

For peace of mind all orders are either signed for or tracked depending on the courier company used so please make sure someone is in to sign.

How To Return An Item


All products purchased through Color Club UK are covered by our 7 day no quibble guarantee policy. If for any reason you are not satisfied with your order or had a change of mind please return your item in it's original unused condition back to us. Your must return the item within 7 days from the day you receive your goods.

1. Please email info@color-club.co.uk with a reason of return and to request a refund. We will then assign you a tracking no.

2. Mail your returned item to:

Color Club UK
174 Deptford High Street
London
SE8 3PR

3. Include in your name, address, receipt and tracking no.

All you pay for is the return postage (preferably via recorded/tracked delivery) of the goods. In order to cancel the contract please contact us by email to inform us that you wish to return the goods and we will allocate you with a returns number.


Damaged

We do our very best to pack all orders securely but unfortunately sometimes accidents can occur from time to time during delivery in transit. Please contact us immediately if this is the case and we will rectify the problem as soon as we can.

Exchanges

If you have returned an item for exchange which has been unopened, you may swap for for any product with the equivalent price. You will not be subject to a restocking fee but you still will have to pay for the return shipping and addition shipping for the exchange.


We use the following couriers to deliver our orders:

UPS
Royal Mail